We cannot predict when your UPS or generator system might have a truly unexpected fault or failure. However, we understand the critical nature of your power supply and how downtime can significantly affect business operations. Our Singapore-based team of highly trained engineers and technical experts are there to support you and rapidly resolve the issue.
Our on-call engineers can respond to technical queries over the telephone and be available to repair our equipment.
We have an excellent first-time fix rate therefore we will plan to make the repair in our first visit subject to SLA (Service Level Agreement).
KUP can provide services for UPS systems and associated battery systems supplied by KOHLER and are often able to assist on system which are supplied by other manufacturers.
Our on-call engineers have access to:
- Comprehensive stocks of spares from our own extensive local warehouse
- Spare Modules
- Direct access to factory support
KUP’s team of specialist engineers can quickly respond to support requests related to KUP UPS and battery systems. They may also frequently be able to assist in resolving issues on systems supplied by other manufacturers, though will only carry out work for which they are appropriately trained.
Our operational planning ensures the adequate on-call capacity to reach clients quickly, with maintenance and support contract clients prioritised to deliver agreed response times.
From initial contact through installation, service, maintenance to disposal, KUP provides its customers with an unrivalled single source for complete power protection.